Refund and Complaint Policy
This Refund and Complaint policy defines the procedure for terminating the contract, reimbursing expenses, and filing complaints in the online store lokalizator24.eu.
1. Seller
The seller is:
K-W TRADING
Rodzone 14
14-260 Lubava
TIN: 7441843895
Email: support@wktrading.pl
2. Right to terminate the contract
The customer, who is a consumer or entrepreneur on the rights of a consumer, has the right to terminate the contract concluded at a distance within 14 days from the date of receipt of the goods, without specifying the reason.
To save the deadline, it is enough to send an application for termination of the agreement before its expiration.
You can send your application to the following email address::
or by email to:
K-W TRADING
Rodzone 14
14-260 Lubava
3. Return of goods after termination of the contract
Upon termination of the contract, the customer must immediately send the goods back, no later than 14 days from the date of notifying the seller of the termination of the contract.
The product must be sent back to:
K-W TRADING
Rodzone 14
14-260 Lubava
The customer bears the direct cost of sending the goods back, unless the seller determines otherwise individually.
The returned product must be complete and properly protected during transport.
4. Refund of payment
In case of effective termination of the contract, the seller will refund the received payments to the buyer, including the cost of the cheapest standard delivery available in the store when placing the order.
The payment will be refunded immediately, no later than 14 days from the date of receipt of the application for termination of the agreement.
The seller can postpone the refund until the item is returned or the customer provides confirmation of its return, depending on which event occurs earlier.
Refunds will be made using the same payment method that the customer used for the purchase, unless the customer explicitly agrees to a different form of refund.
5. Restrictions on returned items
The customer is responsible for reducing the cost of the product as a result of its use in ways that go beyond the scope necessary to determine the nature, characteristics and functioning of the product.
The seller may reduce the return amount if the product shows signs of use that go beyond a simple product inspection, is incomplete, damaged, or was returned in a condition that reduces its value.
The right to terminate the agreement is not granted in cases stipulated by the current legislation.
6. No voluntary exchanges
The store does not carry out a standard voluntary replacement of products due to a change of decision, an error during purchase, or choosing the wrong option, if the seller does not agree to this individually.
The foregoing does not limit the legal right to terminate the contract or the client's rights arising from the complaint.
7. Complaints
The Customer has the right to file a claim if the purchased product is defective, technically defective or incompatible with the contract.
The complaint may relate, in particular, to the situation when the product:
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not working properly,
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has a technical defect,
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it's damaged,
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it doesn't have the functions described in the offer,
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is incomplete,
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it was delivered in a condition incompatible with the order.
8. How to file a complaint
To file a complaint, contact the seller at:
In the complaint, you should specify:
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client's name,
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order number,
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purchase date,
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problem description,
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client's request,
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photos or videos showing the defect, if this can facilitate the handling of the complaint.
After receiving the request, the seller may ask to send the product back for verification.
9. Review of the complaint
After receiving the complaint, the seller will review it and inform the customer about how the complaint will be handled.
If the complaint is recognized, the client may receive, in accordance with the current legislation:
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product repair,
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exchange of goods for a new one,
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price reduction,
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refund of funds if there are legal grounds for this.
10. Reject the complaint
A complaint may be rejected if:
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the product works correctly,
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the reported issue is not related to a product defect,
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the damage occurred due to improper use,
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the product was mechanically damaged by the customer,
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the product has been modified, disassembled, or repaired by unauthorized persons,
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the defect occurred due to improper use of the product or instructions.
If the complaint is rejected, the seller informs the client of the reason for the decision. The product can be sent back to the customer.
11. Products damaged during transportation
If the parcel arrived to the customer damaged, we recommend that you draw up a damage report with the carrier and contact the seller at:
The application must contain photos of the package, product, and damage description.
12. Contact
If you have any questions about refunds, cancellations, or complaints, please contact us:
K-W TRADING
Rodzone 14
14-260 Lubava
TIN: 7441843895
Email: support@wktrading.pl